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We attend comprehensively to the operations of your software application. This includes support and standby as well as vendor and license management.

 

Application Managed Services (SLA)

We offer support, maintenance, hardware maintenance and procurement, development and on-call services. You have the benefit of a single contact partner for all aspects and can concentrate on the business processes.

 

We ensure the operation of your solution with the following services:

  • 1st, 2nd and 3rd level support
  • Standby with guaranteed reaction times
  • Configuration management
  • Incident, problem and change management
  • Monitoring

SolaaS (Solution as a Service)

We take on the development costs of your solution and thereby also the risk. You rent the finished solution to fixed and calculatable costs - just like with SaaS models, only that you will receive your tailor-made solution from us. We guarantee that the benefit is larger than the cost. See also Cloud Services.

 

Vendor and Licence Management

We take over the time-consuming interaction with vendors and ensure that you receive interesting license conditions for your needs. Through our numerous interactions and partnerships with different vendors of software, we understand their license models and can consult you optimally. We can also offer the purchasing of licenses for selected vendors. As an independent service provider, we can also support you with the choice of the correct vendor.

 

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